Service Agreement
These Terms of Service govern your use of MindPix's AI-powered event photo distribution platform and related services. Please read them carefully.
Effective Date: December 31, 2024 | Governing Law: Republic of Turkey
Agreement Overview
By accessing or using MindPix's services, you agree to be bound by these Terms of Service ("Terms"). These Terms constitute a legally binding agreement between you and MindPix Teknoloji A.Ş., a Turkish corporation ("MindPix," "we," "our," or "us").
Important Legal Notice
These terms include important provisions regarding liability limitations, dispute resolution, and mandatory arbitration. If you do not agree to these terms, you may not use our services.
Our Services
Upload and process event photos using our AI-powered facial recognition technology
Manage events, coordinate with photographers, and oversee photo distribution
Receive and download your event photos through personalized galleries
User Account and Registration
Account Requirements
- You must be at least 18 years old or have parental consent to create an account
- You must provide accurate and complete registration information
- You are responsible for maintaining the security of your account credentials
- One person or entity may maintain only one account unless explicitly authorized
Account Suspension or Termination
We may suspend or terminate your account if you:
- Violate these Terms of Service
- Engage in fraudulent or illegal activities
- Abuse our systems or other users
- Fail to pay outstanding fees
User Obligations and Responsibilities
Maintain the security of your account credentials and notify us of unauthorized access
Ensure all uploaded content complies with our community guidelines and applicable laws
Provide truthful and current information when using our services
Use our services only for lawful purposes and in accordance with these terms
Photo Rights and Licensing
Photographer Rights
When you upload photos to our platform:
- You retain ownership of your original photographs
- You grant us a license to process, analyze, and distribute photos as requested
- You warrant that you have all necessary rights and permissions
- You indemnify us against any claims related to your uploaded content
Platform License
You grant MindPix a non-exclusive, worldwide license to:
- Process photos using AI and facial recognition technology
- Store and organize photos in our secure cloud infrastructure
- Distribute photos to identified individuals or authorized recipients
- Create thumbnails, previews, and optimized versions for delivery
- Use anonymized data to improve our AI algorithms
Participant Rights
Individuals appearing in event photos have the right to:
- Access photos in which they appear
- Download personal copies for private use
- Request removal of their images (subject to photographer agreement)
- Control sharing and privacy settings for their galleries
- Purchase high-resolution or printed versions
Payment Terms and Billing
Our primary pricing model uses credits for processing photos and accessing features
Monthly and annual subscription options for regular users
Revenue sharing for photos sold through our marketplace
Custom pricing for large organizations and high-volume users
Refund Policy
Refundable
- • Unused credits within 7 days of purchase
- • Subscription cancellations (pro-rated)
- • Technical service failures
- • Billing errors or duplicate charges
Non-Refundable
- • Credits used for photo processing
- • Marketplace commission fees
- • Custom enterprise setup fees
- • Third-party service charges
Payment Methods and Security
We accept major credit cards, bank transfers, and digital payment methods. All transactions are secured with industry-standard encryption and fraud protection.
Prohibited Activities
The following activities are strictly prohibited when using our services:
Service Availability and Limitations
Service Level Agreement (SLA)
Usage Limitations
- API Rate Limits: 1,000 requests per hour for standard accounts
- File Size Limits: Maximum 50MB per photo, 10GB per upload batch
- Storage Limits: Based on your subscription plan or credit balance
- Processing Capacity: Subject to fair use policies and system capacity
Limitation of Liability
Important Legal Limitations
SERVICE PROVIDED "AS IS": MindPix provides services on an "as is" and "as available" basis without warranties of any kind, whether express or implied.
LIMITED LIABILITY: Our total liability to you for any claims arising from or related to these terms or our services shall not exceed the amount you paid us in the 12 months preceding the claim.
EXCLUSION OF DAMAGES: We shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to lost profits, data loss, or business interruption.
AI ACCURACY: While our facial recognition technology is highly accurate, we do not guarantee 100% accuracy and are not liable for misidentifications or processing errors.
Dispute Resolution and Governing Law
Governing Law
These Terms and any disputes arising from them shall be governed by the laws of the Republic of Turkey, without regard to conflict of law principles.
Dispute Resolution Process
Direct Communication
Contact our support team to resolve the issue informally
Mediation
Attempt resolution through professional mediation services
Arbitration
Binding arbitration under Istanbul Arbitration Centre rules
Changes to Terms
We may update these Terms from time to time to reflect changes in our services, legal requirements, or business practices. We will notify you of significant changes by:
- Email notification to your registered address
- Prominent notice on our platform
- 30-day advance notice for material changes
Your continued use of our services after changes take effect constitutes acceptance of the updated Terms.
Contact Information
MindPix Teknoloji A.Ş.
Maslak, Istanbul, Turkey
Company Registration
Turkish Trade Registry
Tax ID
Available upon request
Professional Liability
Covered by comprehensive insurance
Questions About These Terms?
Our legal team is available to clarify any aspects of our terms of service and answer your questions.